Terms & Conditions

1. About DINGMING This store is operated by HONGKONG DINGMING TRADING CO LIMITED under the name DINGMING. Our business address is ROOM 5042,5/F,YAU LEE CENTRE, NO.45,HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG. For questions about these terms or an order, contact shop@futurepay-develop.com. Customer support is available Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

2. Shopping and accounts You may browse and place an order as a guest or create an account for this store. Please provide accurate contact and delivery information. If you create an account, keep your password private and contact us if you suspect unauthorized use. Guest access to an order depends on information saved in the browser used to place it. Clearing that information or switching browsers may prevent you from reopening the order. Contact us if you need help locating it.

3. Products, availability and prices Please review the product description, selected option, quantity and price before ordering. Adding an item to your cart does not reserve stock or lock its price. Availability and prices are checked again when an order is created. This store supports the transaction currencies made available at checkout. The amount, currency, products and delivery address saved with your order are recorded when the order is created.

4. Delivery charges, taxes and destinations Please review the checkout total before submitting your order. Any delivery charge is shown separately at checkout and forms part of the order total confirmed before payment. We deliver only to the countries or regions available in the checkout country selector. The same delivery coverage applies under these terms and the Shipping Policy. We do not accept delivery addresses in the store’s restricted destinations. After payment is confirmed, orders are prepared and handed to the carrier within 1–3 business days. Pre-order, customized or out-of-stock items may follow separate arrangements communicated by customer service. After handover to the carrier, delivery is estimated at 7–15 business days, excluding preparation time. Actual timing may be affected by the destination, customs clearance, holidays and carrier arrangements. Standard courier or postal delivery is used, with the carrier selected according to the destination. Delivery progress may be checked manually through customer service. The product price includes taxes collected by the merchant. For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. You may contact customer service before ordering to ask about applicable charges. Where applicable law provides otherwise, it applies.

5. Orders and payment Payment is due within two hours after an order is created. The order page displays the payment deadline. For an unpaid order with no payment record, the order page provides a cancellation option. After payment has been initiated, self-service cancellation may no longer be available. Payment is processed through the FuturePay checkout. Returning to this store does not by itself confirm successful payment. Please check the payment status shown for the order before trying again. If a payment is awaiting review, appears duplicated, or was made after an order expired or was cancelled, contact us with the order number and payment reference. Please do not pay again while the result is being checked. A late payment does not automatically reactivate an order.

6. Changes and cancellation Please check the products, quantities and delivery address before submitting checkout. The website does not provide an order-editing function after an order is created. For other cancellation requests or incorrect order details, contact us so we can check the order and available next steps. These website limitations do not remove rights available under applicable law.

7. Returns, exchanges and order problems You may contact us to request a return or exchange within 30 calendar days after receiving the goods. This is the merchant’s after-sales arrangement and does not limit any withdrawal rights, quality protections or other consumer rights provided by applicable law. For ordinary returns or exchanges, goods should be in good condition with all accessories included, and you should provide the order information. Necessary opening for inspection does not by itself mean that the goods are damaged. For quality problems, transport damage, incorrect goods or missing items, contact us with a description of the issue and available photographs so customer service can review it. Any special product conditions will be specified before sale and will not exclude rights provided by applicable law. For returns unrelated to product quality, the customer is responsible for the return shipping cost. The merchant is responsible for reasonable return costs arising from quality problems, transport damage or incorrect goods. No return handling fee is charged. Where applicable law provides otherwise, it applies. Before sending anything back, email shop@futurepay-develop.com with your order information, the reason for the return or exchange and relevant photographs. Obtain the return address and shipping instructions from customer service first. Do not send goods to the business address or the address shown on the parcel label without prior instructions. Please retain the shipping receipt. After the returned goods are received and inspected, customer service will usually arrange the refund within 5 business days. For goods that do not need to be returned, the refund will be processed after the refund arrangement is confirmed. Refunds are preferably made through the original payment method; if that is not possible, an alternative will be discussed with the customer. The time for funds to reach your account is determined by the payment institution. Where applicable law requires an earlier refund, that requirement applies.

8. Privacy The Privacy Policy describes how personal information is used for account management, orders, payment, delivery, customer service and necessary security maintenance. Privacy requests may be sent to shop@futurepay-develop.com. You may use this address to request access to, correction of or deletion of personal information, or to submit a complaint. Requests are handled after manual identity verification and in accordance with applicable rules. Records that must be retained by law will not be deleted immediately. Necessary cookies are used for login, the shopping cart, order access and currency selection. The storefront currently does not use analytics or advertising tracking.

9. Governing law and consumer rights These terms are governed by the laws of Hong Kong. This choice does not exclude mandatory consumer protections or other rights that cannot lawfully be excluded under applicable law.

10. Sanctions and trade compliance We do not supply goods in transactions prohibited by applicable sanctions, export controls or other trade restrictions. You must not use this store on behalf of a person or entity where the transaction would be prohibited, or use false delivery details, intermediaries or forwarding arrangements to evade applicable restrictions or our delivery exclusions. Our restricted destinations are Afghanistan (AF), Algeria (DZ), Angola (AO), Belarus (BY), Benin (BJ), Bolivia (BO), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Central African Republic (CF), Congo - Kinshasa (CD), Eritrea (ER), Russia (RU), Croatia (HR), Cuba (CU), Côte d’Ivoire (CI), Guinea (GN), Guinea-Bissau (GW), Haiti (HT), Iran (IR), Iraq (IQ), Israel (IL), Kenya (KE), Laos (LA), Lebanon (LB), Libya (LY), Mali (ML), Monaco (MC), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), North Korea (KP), Palestinian Territories (PS), Somalia (SO), South Africa (ZA), South Sudan (SS), Syria (SY), Tanzania (TZ), Trinidad & Tobago (TT), Ukraine (UA), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Yemen (YE), and Zimbabwe (ZW). Orders for these destinations are not accepted. This is the store’s delivery restriction list and does not mean that every listed destination is subject to the same legal sanctions. Where a transaction would breach applicable restrictions, we may decline or suspend it and contact you about any payment already made, subject to applicable law. This does not limit consumer rights that cannot lawfully be excluded.

11. Updates and contact Updated terms will be published on this page. Changes do not automatically alter the recorded amount or details of an existing order. For questions about an existing purchase, contact shop@futurepay-develop.com and quote your order number.