Shipping

Delivery destinations

We ship only to the countries and regions available in our checkout country selector. These destinations are also the delivery destinations covered by our Terms & Conditions. Please contact shop@futurepay-develop.com before placing an order if you need help with your delivery address.

We do not ship to the following restricted destinations: Afghanistan (AF), Algeria (DZ), Angola (AO), Belarus (BY), Benin (BJ), Bolivia (BO), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Central African Republic (CF), Congo - Kinshasa (CD), Eritrea (ER), Russia (RU), Croatia (HR), Cuba (CU), Côte d’Ivoire (CI), Guinea (GN), Guinea-Bissau (GW), Haiti (HT), Iran (IR), Iraq (IQ), Israel (IL), Kenya (KE), Laos (LA), Lebanon (LB), Libya (LY), Mali (ML), Monaco (MC), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), North Korea (KP), Palestinian Territories (PS), Somalia (SO), South Africa (ZA), South Sudan (SS), Syria (SY), Tanzania (TZ), Trinidad & Tobago (TT), Ukraine (UA), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Yemen (YE), and Zimbabwe (ZW). These destinations cannot be selected at checkout, and orders using them are not accepted. Please do not use a forwarding arrangement or an alternative country selection to bypass these exclusions.

Order preparation and delivery time

After payment is confirmed, we prepare your order and hand it to the carrier within 1–3 business days. Pre-order, customized, or out-of-stock products may follow separate arrangements, and our customer service team will contact you about delays.

After handover to the carrier, delivery is estimated to take 7–15 business days, excluding order preparation time. Actual delivery time may be affected by the destination, customs clearance, holidays, and carrier arrangements. Please contact us if your order is delayed or has not arrived.

Delivery methods

We use standard express or postal delivery. The carrier is arranged according to the destination. Contact shop@futurepay-develop.com for manual delivery progress inquiries.

Shipping charges and import costs

Shipping charges are shown separately at checkout and are based on the order total confirmed before payment. The product price includes the taxes collected by the merchant.

For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. You may contact shop@futurepay-develop.com before ordering to ask about applicable charges. Where applicable law provides otherwise, it takes precedence.

Delivery details

Please provide an accurate recipient name, email address, telephone number, country, state or province, city, street address, and postal code where required. Review your delivery information carefully before submitting your order.

If you notice an address error after placing an order, contact shop@futurepay-develop.com promptly with your order number. We will check whether a correction can be arranged.

Delivery issues

For a missing parcel, damaged delivery, incorrect item, or other delivery issue, contact shop@futurepay-develop.com with your order number, a description of the issue, and any relevant photographs you can reasonably provide. We will review the available information and explain the next steps.

Customer service

Customer service is available Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays. Contact shop@futurepay-develop.com for shipping questions.