Returns & Exchanges

Return and exchange requests

Contact shop@futurepay-develop.com within 30 calendar days of receiving your item to request a return or exchange. This customer-support arrangement does not limit any withdrawal rights, quality protections, or other consumer rights provided by applicable law.

For ordinary returns or exchanges, the item should be in good condition and include its accessories. Necessary unpacking for inspection does not by itself mean that the item is damaged. Please provide your order information when contacting us.

Damaged, incorrect, or incomplete items

For quality issues, damage during transportation, an incorrect item, or missing items, contact shop@futurepay-develop.com with a description of the issue and any available photographs. Customer support will review the information and coordinate the appropriate handling.

How to request a return or exchange

Email shop@futurepay-develop.com with your order information, the reason for the return or exchange, and relevant photographs where available. Obtain the return address and shipping instructions from customer support before sending anything. Do not send the item to the address on the parcel or to the business address unless customer support confirms it as the correct return location. Please keep your proof of dispatch.

Return shipping and charges

For returns that are not related to a quality issue, transportation damage, an incorrect item, or missing items, the customer is responsible for the return shipping cost. The merchant will cover reasonable return costs for quality issues, transportation damage, or incorrect items. No separate return handling fee is charged. Applicable law takes precedence where required.

Refunds

After the returned item is received and inspected, customer support will normally arrange the refund within 5 business days. When an item does not need to be returned, the refund will be processed after the refund arrangement is confirmed. Refunds are preferably made through the original payment method; if that is not possible, another method will be discussed with the customer. The actual time for funds to arrive is determined by the payment provider. Where applicable law requires an earlier refund, that requirement will apply.

Exchanges

To request an exchange, contact customer support before sending the item. Customer support will confirm the replacement item and the applicable arrangements. An exchange request does not reserve a replacement item until it has been confirmed.

Customer support

Email shop@futurepay-develop.com. Support hours are Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding statutory holidays. Returns and exchanges are arranged through customer support; this website does not provide an online return-request form, return-label service, or self-service refund function.