Frequently Asked Questions

We deliver only to the countries and regions available in the checkout country selector. The same delivery destinations apply to checkout and our store terms. Restricted destinations cannot be selected at checkout, and orders using them are not accepted.

After payment is confirmed, orders are prepared and handed to the carrier within 1–3 business days. Delivery is estimated at 7–15 business days after handover, excluding preparation time. Actual delivery may be affected by the destination, customs clearance, holidays, and carrier arrangements.

Orders are shipped by standard express or postal delivery. The carrier is arranged according to the destination. Shipping charges are shown separately at checkout and confirmed in the order total before payment.

The product price includes taxes collected by the merchant. For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. Applicable law takes precedence.

Contact shop@futurepay-develop.com within 30 calendar days of receiving the item. Include your order information, the reason for the return or exchange, and relevant photographs when available. Obtain the return address and instructions from customer support before sending anything. Do not send the item to the parcel’s sender address, and keep your dispatch receipt.

For ordinary returns or exchanges, the item should remain in good condition and include its accessories, together with the order information. Necessary opening for inspection does not by itself mean that the item is damaged. For quality problems, transport damage, incorrect items, or missing items, contact customer support with a description and available photographs so the issue can be reviewed. These arrangements do not limit rights available under applicable law.

For returns not related to product quality, the customer is responsible for the return shipping cost. Reasonable return costs arising from a quality problem, transport damage, or an incorrectly supplied item are covered by the merchant. No separate return handling fee is charged. Applicable law takes precedence.

After the returned item is received and checked, customer support will usually arrange the refund within 5 business days. For a return that does not require the item to be sent back, the refund will be handled after the refund arrangement is confirmed. Refunds are preferably made through the original payment method; if that is not possible, another method will be discussed with the customer. The actual posting time is determined by the payment provider.

Email shop@futurepay-develop.com with your order number, the email used for the order, the affected item or payment reference, a description of the issue, and the outcome you are requesting. Relevant photographs may help explain an item or packaging problem. For a duplicate charge, an uncertain payment result, or a payment made after the order deadline, include the payment reference and contact us before making another payment.